RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not returnable.

Several types of products  are exempt from being returned. 

  • Custom cut aluminum
  • Modified or special connectors*
  • S-Series
  • H-Series
  • K- Series
  • M-series
  • quick release

Large volume or special orders may be subject to a re-stocking fee of up to 35 % . 

To complete your return, we require a receipt or proof of purchase. Please contact our sales office for a return authorization.  Please do not send your purchase back without a return authorization number. 

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

There is often some processing time before a refund is posted.

If you haven't received your refund within 14 days of the return please contact us at sales@estoconnectors.com.

SHIPPING

To return your product, you should mail your product to: 628 South 8th Street, Kalamazoo MI 49009.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Fast, Friendly Customer Service
  • Quick Shipping
  • Knowledgeable Sales Department
  • Drilling, Cutting and Assembly

    ESTO Connectors

  • 628 South 8th Street
    Kalamazoo MI, 49009
  • Office: (269) 353-8311
    Fax: (269) 353-3453